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Merrell is an American company that initially specialized in footwear. Founded in 1981 by John Schweizer, Clark Matis and Randy Merrell as a high-performance hiking boot maker, the company has grown into a giant footwear and clothing manufacturer. The company is headquartered in Rockford, Michigan, U.S. The company has changed ownership three times to the current owner Wolverine World Wide. To today, Merrell deals with both footwear and clothing. As a proof of its market dominance, the company recorded total sales of nearly $500 million in 2010.
One thing that has contributed to the constant of Merrell Company in the recent years is its market expansion. In the year 2010, the company products were being sold in 151 countries. Today, the company has 35 outlets in 20 states and more than 140 concept stores worldwide.
Merrell products and acceptable mode of payment
In recent years, Merrell Company has diversified into products to tap a larger market. Initially, it started with hiking boots but as the competition and scale of production increased, they resulted in making other types shoes. Today, you can shop a broad range of footwear including:
- Hiking shoes
- Training and running shoes
- Casual and sandals among others
The company has also diversified in clothing and accessories. This batch of products has significantly improved their revenue over the recent years. For clothing and accessories that you can buy from this company includes:
- Shirts and tees
- Pants and shorts
Merrell Company is very particular on the mode of payments that should be used. First, they do not accept cash while purchasing in their store outlets. Checks and credit card gift cards are also not accepted unless the bank has issued them. The acceptable mode of payment is Visa, American Express, Paypal, and discovery. It is important to note that credit cards with international billing addresses are not acceptable.
Merrell has several policies for returns. It is worth noting from the start that the company does not have a price adjustment policy. If you buy their product that is the end of it, even the prices of the products come down; you cannot ask for the refunds of the difference. But the company has a very elaborate return policy. If you buy their product and find it faulty or you don’t like it, you can return it for exchange or refunds. But, you must meet the following set conditions to return the product successfully;
- Notify the company within 14 days from the buying time about your decision to return the item. You have another two weeks (14 days) to return the item after notifying the company.
- Used products such as underwear and swimwear are not acceptable. Items such a shoes that have been used at least once should be cleaned thoroughly before returning.
- Products may be returned physically at their store, by collect+ or by Post. These are three acceptable modes of returns by Merrell Company.
- Delivery charges non-refundable unless in cases where goods are faulty.