Passerine, a haven for enthusiasts of timeless beauty, specializes in curating and sourcing heirloom-quality antique rugs that serve as the cornerstone of a home's aesthetic. The brand's founder, driven by a profound appreciation for vintage textiles, embarked on a journey to discover and showcase unique pieces that resonate with the essence of individuality. Through years of dedicated effort and strategic relationships with overseas rug merchants, Passerine has become a trusted destination for those seeking authentic oriental rugs from master artisans and tribal villagers across regions like Turkey, Iran, Kyrgyzstan, and more.
Passerine's dedication in simplifying the search for one-of-a-kind treasures that not only complete a home but also infuse it with a distinctive character. The brand's unquestionable quality and the pursuit of genuine, handwoven craftsmanship are reflected in every rug carefully selected and offered to customers, making Passerine a go-to source for those who appreciate the timeless allure of antique textiles.
Passerine ensures prompt order processing, with shipments dispatched within 2-3 business days (Monday-Friday) from the order placement date. However, for customers opting for the Ultra-Guard Fabric Protection add-on service, a slightly extended shipping timeframe of 5-7 business days (Monday-Friday) is implemented. This additional time is allocated to treat and thoroughly dry the rugs before dispatch. Following shipment, the typical delivery period ranges between 2-5 days. Shipping costs, ranging from $50 to $100 per item, are dynamically calculated during checkout based on delivery address, order weight, parcel size, and optional package insurance.
Passerine's refund policy grants customers a 14-day window, starting from the day after the order is received, for eligible returns, replacements, or repairs. If an item requires repair or qualifies for replacement, clear instructions will be provided for return shipping either to Passerine or a Passerine-approved repair professional. Orders can be canceled within 24 hours of purchase, provided the item has yet to be shipped. Once an order has been shipped, it falls under the returns policy, allowing for a 14-day window for refunds or replacements.
Passerine prioritizes an unwavering commitment to customer satisfaction, offering a dedicated and responsive customer service experience. Whether navigating inquiries about product details order status or addressing concerns, Passerine's customer service team stands ready to assist with a friendly and knowledgeable approach. Customers can expect timely responses and comprehensive support, reflecting the brand's dedication to ensuring a seamless and enjoyable shopping experience.
Passerine celebrates its commitment to making unique, heirloom-quality rugs accessible through exciting annual deals and offers. Announced periodically, these exclusive promotions allow customers to acquire exceptional pieces at compelling prices. Whether it's seasonal discounts, bundle offers, or special promotions, Passerine ensures that its community of rug enthusiasts can enhance their homes with remarkable pieces while enjoying the added value of annual deals, making each purchase an even more gratifying experience.
For those encountering issues with their Passerine coupon code, it's plausible that the code has expired or may not apply to the specific item in the cart. To resolve this, individuals are encouraged to contact Passerine's customer service to verify the coupon's validity and assist in ensuring a seamless transaction.
To redeem Passerine coupons and promo codes, customers must input the provided code into the designated box during checkout and click "Apply." The system will then automatically apply the discount to the overall purchase cost, making it a hassle-free process for savvy shoppers.
Yes, most Passerine coupons and promo codes come with expiration dates. Customers should check the expiration date before utilizing any coupon or promo code to confirm its validity and ensure the discount applies to their intended purchase.
Passerine calculates shipping costs during checkout, determining delivery address, order weight, parcel size, and package insurance costs. Typically ranging from $50 to $100 per item, this ensures transparency and allows customers to make informed decisions about shipping options.
Passerine does not extend Military discounts at this time. Customers interested in alternative promotions and discounts are encouraged to explore other deals to make well-informed and cost-effective purchasing decisions.
For interior designers, Passerine offers a beneficial trade program. Trade partners enjoy competitive discounts, early notifications about rug drops, and on-approval shipping/purchasing for rugs priced above $6,000, fostering a mutually rewarding partnership.
No, Passerine operates on a one-coupon-per-purchase policy. Customers can apply a single promo code or coupon at a time during the checkout process.
Passerine exclusively operates online and does not provide in-store or curbside pickup services. All orders are placed online and shipped directly to the customer for convenience.
To sign up for rewards with Passerine, customers can create an account on the brand's website or submit their details. Once the account is established, individuals can earn trade rewards through purchases and brand engagement.
Passerine does not offer a student discount. However, customers are encouraged to explore other available promotions and deals to maximize their savings on these exquisite rugs.
Passerine currently needs to provide coupons specifically for existing customers. However, customers can benefit from other ongoing promotions and deals on the Passerine website.
Yes, Passerine values its new customers and extends a welcoming first-order discount of 10% off the total purchase price, allowing individuals to start their Passerine experience with a satisfying discount.
Passerine does not offer a dedicated discount for first responders and medical professionals. The brand consistently introduces other enticing deals and promotions that cater to all customers.
Passerine values its partnership with interior designers and provides them with a dedicated trade program. Trade partners benefit from competitive trade discounts, early notifications about rug drops, and on-approval shipping/purchasing for rugs priced above $6,000.
Passerine regularly introduces special deals and discounts, including those tailored for new customers. For details on these exclusive offers, customers can explore the Passerine website.
Understanding the significance of choosing a vintage rug, Passerine accommodates customers by placing a 24-hour hold on a product. This allows individuals to double-check room measurements and gain confidence in their purchase. Since Passerine maintains a limited and unique inventory, the product is released to the public if purchased outside the specified timeframe.
Recognizing that rugs are investments, Passerine has partnered with Shop Pay, powered by Affirm, to offer financing options across various price points. Customers can click on the "learn more" button on product pages to explore specific terms and conditions, ensuring that the perfect rug doesn't slip away due to timing constraints.
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