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Established in 1825 by the Clark brothers, Clarks is a multinational shoemaker and retailer based in Street, Somerset, England. In sharp contrast to what the company is today, Clarks’ first footwear was a pair of ‘slippers’ stitched together by the brothers using sheepskin.
From its humble beginnings, the company has grown to become one of the leading shoe manufacturers in the world with an operating capital of $180 million and 15,380 employees. Clarks operates stores in North America, Eastern and Western Europe, India, and China. Clarks makes a broad range of footwear from flat shoes to high heels to sandals and kid’s shoes.
Clarks Price Adjustment Policy
Clarks does not have a price adjustment policy. The company, however, has put measures in place to ensure that customers who are not delighted with their merchandise can return them for a full refund within 90 days of purchase. Worn products do not qualify for a refund.
For purchases made at clarksusa.com, shoppers are advised to follow the online return process provided on the website to ship unworn products. All returns should be accompanied with the necessary paperwork such as the original receipt.
For in-store purchases, the customer can return unworn products together with the original receipt at the nearest Clarks retail store. A list of Clarks stores is available on clarksusa.com. In case the customer does not have the original receipt or it’s been longer than 90 days, the company will issue a store credit for the retail price of the product. The customer can use the credit to make future purchases.
Clarks Returns by Mail
Customers who would like to return their purchases by mail are advised to follow the online return process to get a free pre-paid shipping deal. Returns by mail should be in the original box, whenever possible. The procedure is as follows.
- Start by visiting https://www.clarksusa.com/us/order/enquiry and fill in the order number as well as the ship-to-zip code
- Select the merchandise you want to return and the quantity. Also, give the reason for returning the item(s)
- Print the packing slip and put it inside the package
- Create and print your free pre-paid label. Customers are advised to use UPS, even though they can still opt for United States Postal Service
- Keep the tracking number for future reference
Upon receiving the returned item(s), Clarks will inspect it to verify it’s unworn. If it meets the threshold for a refund, the company will post a credit to your account, and you will get an email notification. Customers are requested to allow Clarks up to two billing cycles for the credit to appear in their accounts.