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Beauty.com is an online-based retailer of beauty products ranging from face cleansers to eye serum, fragrance, nail polish and much more. It also retails an assortment of body and hair care products such as supplements, deodorants, shampoos, and conditioners. You can purchase accessories such as tote bags, adhesives and body tape on Beauty.com as well.
The site is interactive and user-friendly, allowing customers to find what they want with relative ease. While most of the items come at a discounted price, you can also get high-end brands at reasonable prices. Beauty.com is a sister website to Drugstore.com, so shoppers can take advantage of offers on either site and even use the same shopping cart for a wider choice.
Beauty.com Price Adjustment Policy
Although Beauty.com sells most items at discounted prices and runs promotions from time to time, it does not have a price adjustment policy. However, all the purchases come with a 100% satisfaction guarantee. This means that if an item does not meet your expectations, you can return it within 30 days from the date of shipment and get a refund or an in-store credit.
Nonetheless, there are exceptions to this guarantee as outlined below.
- Beauty.com will not issue a refund or credit for certain items if it has been worn, is not in the original package or if the original tags have been removed. Such items include undergarment, purses, and jewelry.
- In line with the above provision, customers are advised to ensure that every item they receive is in good condition and notify Beauty.com if there is a problem.
Beauty.com provides pre-paid shipping labels for most returns. However, it does not refund the original shipping fees except when there is an error such as the shipment of an item to the wrong address.
Beauty.com Policy on Damaged, Defective to Incorrect Items
Beauty.com gives a strong emphasis on customer satisfaction. If there is a problem with your order, start by getting in touch with the company as soon as possible via the email address provided on the website. Customers are advised to give as many details about the problem as possible such as the order number, the item(s) damaged and whether they would opt for a replacement or refund.
Beauty.com promises to respond as fast as possible, and customers should avoid discarding any item.
For Special Offers and Promotions, Beauty.com urges customers to:
- Pack and return the shipment securely so as to reduce the likelihood of the item(s) getting damaged while on transit.
- Use the box (if they still have it) that the order arrived in to guarantee safety of the item(s) during transit
- Some items, such as lithium batteries may require special processing. Shoppers, therefore, should call Beauty.com through the numbers provided on the website for assistance.
Note that Beauty.com will provide pre-paid, pre-addressed return labels. It takes 30 days to process refunds.